Refund policy

RETURN GUIDELINES

All returned products must have their original tags attached (if any), have no signs of use or wear, be in their original, undamaged condition and have their original packaging intact. Please return your order back to us in the original packaging as well as the same shipping box (or smaller), no oversized or large boxes. Items purchased as a set must be returned as a complete set; individual items of a set are not eligible for return.

Engraved or monogrammed products are not eligible for return or refund at any time. Original shipping fees, duties and taxes are non-refundable. We may deny a return, in our sole discretion, should returned products not meet the return guidelines.

Standard Return Policy:

We offer free 30-day returns for all customers in the US, Canada, UK, Australia, New Zealand and EU. The return window starts from the day the shipment is delivered or picked up in store. Please note that orders must be returned in the same country which they were originally purchased in.

RETURN REQUIREMENTS

•  Items must be in their original condition without signs of wear or damage

•  Items returned by mail must be in all original packaging (tags, box, and pouch included)

•  No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.

•. For Lab Grown Diamonds, the SCS certification must be included or it will be returned back to the sender

All below items are non-returnable:

•  Engraved and monogrammed products

•  Earrings used to pierce during a piercing appointment

•  Gift cards

•  Final sale items

Maison Tierry does not accept unauthorized returns and such items will be returned to sender without Maison Tierry bearing any liability or responsibility for any associated loss.

RETURN SHIPPING

Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you. Maison Tierry uses third party delivery and courier services for orders placed through the Sites and is not liable for shipments indicated as delivered by a courier but not received by a customer.

RETURNING GIFT PURCHASES

We offer store credit for returning gift orders, an order number is required. Please note, orders must be returned in the same country which they were originally purchased in.

EXCHANGE POLICY

All of our retail locations offer 30-day exchanges for both online and in store purchases. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy. We do not currently offer exchanges online.

MISTAKENLY RETURNING A NON-MEJURI ITEM

Due to logistics and customs restrictions, Maison Tierry cannot reship non-Maison Tierry items mistakenly sent to us.

UNAUTHORIZED RETURNS

Maison Tierry reserves the right to refuse any unauthorized returns, including but not limited to personalized or final sale items, and to return said items to the sender. Maison Tierry is not responsible for return shipments that are rejected, re-directed or abandoned and will not issue a refund for the underlying item(s).

In the event that Maison Tierry identifies an atypical pattern or practice of excessive returns or abuse of its return policy, we reserve the right to suspend or terminate your account and refuse any and all current or future returns or use of our Sites (or any portion thereof).