WHAT IS COVERED BY WARRANTY?

We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a two-year warranty from the date you receive your order for defects or issues resulting from the workmanship of the jewelry.

Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of Maison Tierry.

Important:
By submitting a warranty claim, you acknowledge and agree to the following terms:
* Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing.
* If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item.
* If the item is not in stock due to inventory limitations or discontinuation, you will be issued a refund equivalent to the purchase price of the original item.
* Third-party services: Leveraging a third party repair service will void Maison Tierry’s warranty. Maison Tierry does not accept warranty claims with post-purchase modifications.
* Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.